E3 PC Repair, LLC – Service & Pricing

This document serves as a guide to our service fees and an explanation of our process. Each service category is outlined in detail to ensure complete transparency and clarity. We want every customer to understand the pricing structure so you never feel blindsided, manipulated, or exploited. All prices include taxes to avoid unexpected fees or add-ons. Any charges associated with a service call will always be itemized and categorized on your final invoice. Please note that prices and categories are subject to change without notice.

SERVICE CATEGORIES & PRICING

Category 1: Flat Fee Service Call – $90
Our Category 1 service is a comprehensive solution that covers a single, in-home PC repair or troubleshooting request per visit. You pay a flat fee for one service, regardless of the issue’s complexity, ensuring upfront pricing with no hidden costs. Taxes are included.

Examples of services under Category 1 include:
• Power or booting issues
• Virus and malware removal
• Software troubleshooting and installation
• Windows errors, blue screens, or crashes
• PC or laptop internet and network connectivity problems
• Driver installation and updates

(Note: This list is not comprehensive.)

Category 2: Additional Service Requests – $30 per extra service
If you need assistance with multiple issues during the same visit, each additional request is charged a flat fee of $30. This allows you to address more concerns in one appointment without unexpected extra costs. (This fee does not apply to issues directly related to the original Category 1 service.)
If three or more separate problems are reported, diagnosed, and resolved during a single visit, the service call is automatically upgraded to Category 3 – a Max Charge Occasion that caps the total cost at $150. This ensures you are protected from excessive fees when additional issues are identified during the service.

Example:
A customer requests help with a single issue and then also asks for assistance with an Amazon Alexa problem. The pricing would be:
Category 1 $90 + Category 2 $30 = $120 Total Invoiced

Example:
A customer requests help with one issue but then adds three extra concerns (e.g., Amazon Alexa, laptop audio, and Wi-Fi). The pricing would be:
Category 1: $90 + Category 2 (x 3, $90) = $ 270, which is then capped to Category 3 at $150. Total Invoiced: $180.

Sometimes, issues cannot be remedied on-site and require overnight maintenance or repair in our lab. In such cases, a digital contract is signed to assume temporary ownership of your device, with a legally bound promise to return it at or before a designated time. This upgrade also falls under Category 3.

Category 3: PC Health Check & Performance Boost or Max Charge Occasions – $150
This comprehensive service is designed for customers seeking a thorough system checkup and performance optimization rather than a single repair. It includes multiple system improvements in one visit and is capped at $150 regardless of repair time.
The service includes:
• Deep system cleanup (removing junk files, optimizing storage)
• Virus and malware scan with removal if needed
• Windows and driver updates for security and compatibility
• Hardware diagnostics (RAM, hard drive health, CPU temperature checks)
• Network optimization (Wi-Fi settings, internet speed check)
• A brief tutorial on PC maintenance
• Hardware optimization to maximize function and speed

Category 4: General Home Tech Support (Non-PC Services) – $100
This category encompasses technology-related issues that are not directly related to PC repair and maintenance. It addresses everyday home technology needs, such as home networks, smart devices, and peripheral setups.

Standard services include:
• Wi-Fi troubleshooting and optimization (slow speeds, dropped connections, dead zones)
• Printer and scanner setup (driver installation, wireless troubleshooting)
• Smart home device installation (Alexa, Google Home, security cameras, thermostats)
• Streaming service setup (Netflix, Roku, Firestick, Apple TV, Smart TV configuration)
• Bluetooth and external device connections (wireless speakers, game controllers)
• Security camera configuration, placement, and adjustment

If additional services are needed during a Category 4 call, they are charged at the additional service rate of $30 per extra request (and may count toward a Max Charge Occasion).

Example:
A customer needs help setting up a new wireless router (Category 4 for $100) and also requests assistance with connecting a smart device (additional service at $30), bringing the total to $130.

Category 5: Custom PC Builds & Hardware Upgrades – Starting at $250
This service provides consultation, purchase, assembly, installation, and optimization for customers who want a new custom PC or significant hardware upgrades.
Included in this service:
• Consultation to determine your specific needs, budget, and expectations
• Parts purchases and compatibility checks (itemized and explained before purchase)
• Full custom PC assembly (for gaming rigs, workstations, or streaming setups)
• OS installation and driver configuration
• Performance tuning and stability checks
• Final setup and a Q&A session

Note: Hardware parts are not included in the service fee. You may supply your own new, in-the-box parts (subject to compatibility) or opt to have E3 PC Repair, LLC purchase parts on your behalf. A contract will be signed to protect both parties and hardware costs will be invoiced separately.

Category 6: Annual Support Subscription – $500
This plan is designed for customers who prefer ongoing support without incurring per-visit fees. It covers all in-home services for a full calendar year, subject to scheduling availability.
Included in the subscription:
✓ Unlimited service calls for most in-home technical issues (up to 8 service calls per year).
✓ Standard PC repair and troubleshooting
✓ PC Health Check & Performance Boost
✓ Home Tech Support (Wi-Fi, printers, streaming services)

Excludes: Custom PC Builds & Hardware Upgrades (Category 5)
Customers can utilize the subscription as many times as needed within the 12-month period, with a maximum of eight support sessions per year. Any additional calls over ten will be billed separately.

Category 7: Senior Discount Annual Support Subscription (65+) – $450
This subscription offers the same benefits as Category 6 at a discounted rate for seniors (65 years and older), excluding Custom PC Builds and Hardware Upgrades.

TRANSPARENCY & POLICY NOTES

• All service calls include on-site assistance for home users; business services are not currently offered.
• Subscription members can request any covered service as often as needed during the active 12-month period. (Support sessions are limited to 8 per calendar year; additional calls are billed separately.)
• There are no extra charges for after-hours or weekend services, although availability is subject to scheduling.
• You will always receive a clear, itemized invoice that breaks down all service categories and any hardware purchases. We are committed to transparency and will make adjustments if you are not satisfied with the final invoice.

IMPORTANT SERVICE DISCLAIMERS

At E3 PC Repair, LLC, we believe in honest, transparent service and setting clear expectations. By using our services, you agree to the following:

  1. No Guarantee of Data Recovery
    We will make every effort to recover your data; however, data recovery is not guaranteed due to factors such as hardware failure, file corruption, or prior damage. Please back up your essential files before service.

  2. Limited Liability for Customer Data
    While we handle your device with care, E3 PC Repair, LLC is not responsible for any data loss that may occur during servicing, software installation, or system recovery. Always maintain personal backups when possible.

  3. No Responsibility for Pre-existing Conditions
    If your device has existing issues (e.g., failing components, overheating, or previous repairs), servicing may expose or worsen these problems. We will inform you of any concerns; however, we are not liable for complications arising from pre-existing conditions.

  4. Warranty on Labor & Repairs
    We offer a 14-day warranty on all repair services. If issues related to the repair arise within 14 days, we will reassess and resolve them at no additional charge.

  5. No Guarantee of Performance Improvement
    While we work to optimize your system, we cannot guarantee that a repair or upgrade will restore your device to its original, like-new condition. Older hardware may have inherent limitations.

  6. Customer-Provided Hardware & Software
    We are happy to install the components or software you provide; however, we cannot guarantee the compatibility, performance, or reliability of customer-supplied parts.

  7. Viruses & Malware Disclaimer
    We take virus and malware removal seriously, but new infections can still occur due to user habits. Additional servicing may be required at standard rates if a virus reappears.

  8. Limited Liability for Third-Party Services
    If we recommend third-party products or services (such as cloud backups, security software, or hardware manufacturers), please note that we are not responsible for their performance, terms, or fees.

  9. Non-Payment & Abandonment Policy
    We appreciate prompt payment for all services rendered. Any device that remains unpaid or unclaimed for more than 30 days after service completion may be considered abandoned. In such cases, E3 PC Repair, LLC reserves the right to recycle, resell, or dispose of abandoned devices or components in accordance with applicable laws and regulations. If a repaired device requires extra processing time beyond what is available during an in-home service, the contract will specify when you should expect its return. For cases involving a verbal agreement regarding pickup due to variable repair timing, these policies apply only if you arrange to pick up your device instead of opting for delivery.

  10. Business Right to Refuse Service
    We reserve the right to refuse service in cases of abusive behavior, non-payment, refusal to comply with policies, or requests involving illegal or unethical practices.

  11. External Damage & Device Fragility
    If your device is physically damaged or fragile, normal handling during service could cause further damage. We will notify you of any risks before proceeding; however, we are not liable for complications arising from pre-existing damage.

  12. Custom Builds & Component Limitations
    For custom-built PCs, we ensure careful assembly and testing. However, component failures are typically covered under manufacturer warranties, and E3 PC Repair, LLC is not responsible for defects in third-party parts.

  13. Software Licensing & Legal Compliance
    All installed software must have valid and legally licensed copies. We do not install pirated or unauthorized software.

  14. Service Completion & Testing Period
    We encourage you to test your device within 14 days of completing the service. Issues related to the original repair reported more than 14 days after the initial repair may be subject to additional fees.

  15. Liability Limitations
    E3 PC Repair, LLC’s liability is limited to the cost of services rendered. We are not responsible for any indirect or consequential damages, including loss of business, profits, or personal inconvenience.

By proceeding with our service, you acknowledge and accept these terms. We are committed to delivering honest, high-quality service while prioritizing the protection of both our customers and our business. If you have any questions, please don't hesitate to ask—we’re here to help!